What *Does* Make a Great Library Worker?

At Stephen's Lighthouse today, he links to Kitty Pope's list of what makes a great library worker. I couldn't agree with Kitty's point more:
  • Passion
  • Flexibility
  • Inquisitive life-long learner
  • Patience
  • Team Playing
  • Be positive
  • Believe people are good
  • Make a difference in the lives of patrons
  • Lead
  • Communicate
  • Innovate
  • Market
  • Understand and embrace change
I would add: honesty. What else?


  1. Kindness.

    I don't mean we have to always play nice, just that sometimes we may be irked with patrons but we need to remember that we don't always know what is going on in their lives, so take a minute to just be kind, no matter how difficult they may be acting.

    Kindness obviously goes well with be positive and believe people are good but I find there is a shocking lack of kindness in public service.

  2. 100% agree with the Be Positive.
    Creative would be a good addition whether as a creative thinker or functionally creative.

  3. A sense of humor! If you can laugh off a lot of the unpleasantness, you're going to last longer and be happier in the field.

    Integrity--do right by the patrons and the library even if no one is watching.

    1. I love that thought of integrity - you really encapsulate it!