Eva's Book Addiction has a great post about a session that focused on training staff at all levels to be welcoming to kids and teens using the library.
We all know the drill. We build it - great programs, a welcoming atmosphere, cool stuff for teens, great stuff for families - and in they come! But teens, families and kids bring a level of activity and sometimes chaos that can be a challenge to staffers not directly serving these age groups. Yet, staffers beyond children's folks should find ways to welcome these groups and support them. Training is a key part of this process - as well as support of the administration in placing value in kids and understanding their needs. Whether we come from a small library or a multi-branch system, we each can do our part to promote helping our co-workers understand our clientele better.
Thanks Eva for a thoughtful post!
Image: 'I 'm starting to crack' http://www.flickr.com/photos/21560098@N06/3812840962